Return and Refund Policy
Return & Refund Policy
Effective Date: 21 June,2026
At Countries Choice by NEXERA, customer satisfaction is our priority.
Returns and Replacements
Due to the consumable nature of tea and wellness beverages, we do not accept returns of opened or used products.
Replacement or refund requests are accepted only in the following situations:
Wrong product delivered.
Damaged product received.
Missing items in the shipment.
Manufacturing defects.
Customers must notify us within 48 hours of delivery and provide photographs along with their order details.
Refund Process
Once the request is reviewed and approved:
Refunds will be processed to the original payment method.
Refunds are generally completed within 5-7 business days.
Bank processing timelines may vary.
Non-Refundable Cases
Refunds or returns will not be accepted for:
Opened or consumed products.
Change of mind after delivery.
Incorrect shipping address provided by the customer.
Requests raised after 48 hours of delivery.
Order Cancellation
Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be possible.
For support, please contact:
Email:countrieschoice@gmail.com
Phone: +91-8527102354
